Service Assurance

Quality Standard

• Certified ISO 50001:2011 by Bureau Veritas from 21 June 2016 until 20 June 2019 at Ground Customer Services Department
• Certified ISO 14001:2004 by Bureau Veritas from 24 April 2016 until 15September 2019 at Ground Customer Services Department
• Certified IOSA Operator – IATA Operational Safety Audit Program by IATA until 28 May 2018

Awards Standard

2015

Skytrax

• World’s Best Airline Lounge Spa Facility
• Third rank for Best Airline Staff in Asia
• Sixth rank for Best Airport Services
• Eighth rank for Best First Class Airline Lounge
• Seventh rank for Best First Class Lounge Dinning

Best Qualified Ground Handling Services in South East Asia

from Korean Air

Suvarnabhumi Excellence Award

• Corporate Service Excellence Award
• Gold Medal, Staff Service Excellence Award
• Bronze Medal, Staff Service Excellence Award

Outstanding Ground Handling Supplier of the Year 2014

from Shenzhen Airlines

Best Check-in Service Award-Waiting Time in Check-in Queue (Airlines)

from Hong Kong International Airport Customer Service Excellence Programme 2015

Top 3 for Best Airline Lounge in Asia-Pacific

from Business Traveller Asia-Pacific Magazine  

2014  

• World Best Airline Staff Service in Asia
• Third rank for the World’s Best Airport Services (Ground Service)
• Fifth rank for the World’s Best First Class Airline Lounges
• Ninth rank for the World’s Best First Class Airline Lounge Dining  

2013  

• Seventh rank for World Best First Class Airline Lounge from Skytrax  

2012

• The winner of the World’s Best Airline Ground Services from Skytrax

2011

• Second rank for The World’s Best Airline Ground Services from Skytrax
• Second rank for World Best First Class Airline Lounge from Skytrax
• Third rank for Best Airline Lounge in Asia-Pacific from Business Traveller Award 2011

2010

• Best Ground Service and Best Lounges from Business Traveller Award 2010
• Best Airport Services and Best Airline Lounge – First Class from Skytrax

2009

•Best Airline Lounge – First Class from Skytrax

Training Standard

• Airline Business Training, Recurrent Brush-up
• Ground Services Training, Recurrent Brush-up
• Quality, Safety and Security Training , Recurrent Brush-up
• Multi Task Skills Courses
• Third Language Training (Chinese, Japanese, German, French, Korean, Hindi)
• Cross Culture Training• Star Alliance e-Learning