Passenger Services

To ensure smooth service for passengers, from the beginning of journey to the finish of flight, THAI provides passengers with support including load control and baggage service.

Check-in

• Checking ticket and travel document validation, conducting seating assignment and luggage tagging, and issuing boarding pass.
• Handle Customer Airline check in system as the following: Altea, Travel sky, S-DCS, PR system, Babel CLF, JL system, QIK Check, GA system, KE system, SQ system, SK system, OZ system, IRES, NAVITARE

Departure & Arrival

• Gate Services - Providing convenience to passengers at boarding gates and checking travel documents for departure flights to ensure flight punctuality.
• Arrival Passenger Services - Supporting services for arrival passengers and helping transit passengers to connect their flights.

Load Control & Weight Balance

• Controlling and planning cargo to ensure the highest safety, coordinating with particular agencies to ensure that the aircraft is on schedule, and preparing fly documents.

Baggage Services

• Giving luggage information to passengers at arrival area, tracking missing luggage, and delivering delayed baggage to passengers.