Passenger Services

To ensure smooth service for passengers, from the beginning of journey to the finish of flight, THAI provides passengers with support including load control and baggage service.


• Checking ticket and travel document validation, conducting seating assignment and luggage tagging, and issuing boarding pass.
• Handle Customer Airline check in system as the following: Altea, Travel sky, S-DCS, PR system, Babel CLF, JL system, QIK Check, GA system, KE system, SQ system, SK system, OZ system, IRES, NAVITARE
Passenger Services
Royal Orchid Lounge
Ramp Services
Ancillary Services
Other Related Services

Departure & Arrival

• Gate Services - Providing convenience to passengers at boarding gates and checking travel documents for departure flights to ensure flight punctuality.
• Arrival Passenger Services - Supporting services for arrival passengers and helping transit passengers to connect their flights.

Load Control & Weight Balance

• Controlling and planning cargo to ensure the highest safety, coordinating with particular agencies to ensure that the aircraft is on schedule, and preparing fly documents.

Baggage Services

• Giving luggage information to passengers at arrival area, tracking missing luggage, and delivering delayed baggage to passengers.